How can I request a new license for my new PC?
If your organization has an active contract you should be able to see your available products on this page: https://mass-analytica.com/licenses where you can download the software and request licenses. Typically there is a primary contact for each organization who can request licenses.
How can I request a license for a new colleague?
If your organization has an active contract you should be able to see your available products on this page: https://mass-analytica.com/licenses where you can download the software and request licenses. Typically there is a primary contact for each organization who can request licenses.
My license has expired. What next?
Go to the https://mass-analytica.com/licenses page and see if you have an active contract. If the contract has expired, then you will need to renew the license by contacting sales@mass-analytica.com
I have copied and pasted my license string into the license.txt file to activate the software but the software still complains about a missing license
Please check carefully the format of the license string you have pasted. It should be all on a single line and not wrapped. Remove all previous license lines in the file. If you still have problems, remove all licenses from the file, and rerun the software. Check if the first 2 columns of the license key request match the generated license; it is possible the machine ID has changed. If so, please contact support@mass-analytica.com.
I need to present data analyzed with your software. Can you provide logos and graphical elements?
Sure, please send an email to info@mass-analytica.com
How to reference your product(s) in a paper?
Product name (Mass Analytica, Sant Cugat del Vallés, ES) + product specific references to be checked on the product webpage